terms and conditions of sale
1. Hotel identification
- Company name: TILSITT ETOILE
- Legal form: SAS
- Share capital: €609,796.07
- RCS : Paris B 349796391
- VAT number: FR20349796391
- Registered office: 23 RUE BREY, 75017 PARIS France
- Phone number: 01 43 80 39 71
- Email: contact@hotelzelie.com
- Website : https://www.hotelzelie.com/
2. Description of services
The hotel offers single, double, superior, superior terrace and family rooms, equipped with bathrooms, TV, wifi, courtesy trays, safe.
Additional services include breakfast, bar, seminar and concierge services.
The hotel classification is 3 stars.
3. Rates and taxes
- Prices are quoted in euros (€), all taxes included (TTC), excluding tourist tax.
- Rates include only those services expressly mentioned at the time of booking.
- The tourist tax, collected on behalf of the municipality, is €5.53 per night and per adult.
4. Booking and payment
- All bookings must be guaranteed by a valid bank card or by payment of a deposit.
- The balance of the stay is payable on site, unless special arrangements have been made in advance.
- Means of payment accepted: BANK CARDS, AMERICAN EXPRESS, CASH.
5. Cancellation and modification conditions
- Conditions vary according to the fare chosen and are specified at the time of booking.
- Unless otherwise specified, cancellation is free of charge up to 2 days before the arrival date.
- After this time or in the event of a no-show, the first night will be charged.
6. Check-in and check-out
- Rooms are available from 3 p.m. on the day of arrival and must be vacated by 12 a.m. on the day of departure.
- In the event of late arrival, the guest must inform the hotel.
7. House rules
- The establishment is entirely non-smoking.
- Pets are NOT allowed, with the exception of service dogs.
- The customer agrees to respect the premises and not to disturb the peace of other customers.
8. Theft, damage and missing objects
- The customer is responsible for any damage, disappearance or theft of objects belonging to the establishment (e.g. hairdryer, door tie, glass bottle, pillow, vase, umbrella, etc.) noted during or after his/her stay.
- The hotel may :
o After informing the customer, deduct the corresponding amount from the credit card provided at the time of booking, in accordance with the authorization given when accepting these terms and conditions.
o Demand a full refund for missing or damaged items, based on their replacement value.
9. Force majeure
The hotel cannot be held liable in the event of non-performance of its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code.
10. Personal data
The information collected is subject to computer processing intended for the management of reservations and stays. In accordance with the General Data Protection Regulation (RGPD), you have the right to access, rectify, delete, limit, oppose and port your personal data. To exercise your rights, contact: contact@hotelzelie.com.
11. Mediation
In the event of an unresolved dispute following a complaint to the hotel, the customer may refer the matter free of charge to the consumer mediator:
AME Conso, 11 Place Dauphine, 75001 Paris
Website : www.mediationconso-ame.com
12. Applicable law and competent court
These terms and conditions are governed by French law. In the event of litigation, exclusive jurisdiction is attributed to the courts of the jurisdiction where the hotel is located.
