Disclaimer
URL: https://www.hotelzelie.com
Company / Organization: S.A.S TILSITT ETOILE
Address: 23 rue Brey, 75017 Paris – France
Phone: +33 1 43 80 39 71
Email: contact@hotelzelie.com
Share capital: €609,796.07
VAT number: FR20 349 796 391
Trade and Companies Register (RCS) Paris number: 349 796 391
SIRET (company registration number): 349 796 391 000 10
Website purpose: Promotion of the establishment
Publication director / Legal representative: Eleonore VALLIER
Editorial manager: Eleonore VALLIER
Webmaster, design, editing, artistic direction: Cendyn France SAS
Photography: Nicolas Anetson
Web hosting provider: Cendyn France SAS
Legal representative: Michael Bennett
This site presents:
● Informative content
● Online personal data collection
Data Protection – French Law
The site has been declared to the French Data Protection Authority (Commission Nationale Informatique et Liberté).
You have the right to access, modify, correct, and delete your personal data (Article 34 of the French Data Protection Act).
To exercise this right, please contact: info@sister-hotels.com
Intellectual Property
This site and the information it contains are protected by French intellectual property law and international conventions.
Except for use within the family circle or for private use, no part of this site or its content may be reproduced, republished, transcribed, modified, or retransmitted without prior authorization from the legal rights holders.
MEDIATOR – DISPUTE SETTLEMENT
Consumers who have a dispute with a professional can contact the online dispute resolution platform (ODR):
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
Consumers can also contact AME Conso:
Via the Internet: https://www.mediationconso-ame.com by filling in the dedicated form and attaching the supporting documents
By post:
AME Conso
197 Boulevard Saint-Germain
75007 Paris, France
If customer service has been contacted and the response is unsatisfactory after one month, the matter may be referred to the Paris Center for Mediation and Arbitration:
AME
11 Place Dauphine
75001 Paris
www.mediateurseuropeens
Telephone Marketing Opt-Out – Bloctel
In accordance with Article L.223-2 of the French Consumer Code, the consumer has the right to register on a telephone marketing opt-out list.
“When a professional collects a consumer’s telephone number, they must inform the consumer of their right to register on the opt-out list. If this data is collected during the signing of a contract, the contract must clearly and understandably state this right.”
In accordance with Article L.521-1 of the Consumer Code, consumers can register for free on the Bloctel do-not-call list:
www.bloctel.gouv.fr
“Rate Terms and Conditions” – Cancellation or Modification by the Customer
In accordance with Article L.221-28 of the French Consumer Code, customers are reminded that they do not benefit from the right of withdrawal mentioned in Article L.221-18.
The rate’s terms and conditions specify the rules for cancellation and/or modification.
Reservations made with prepayment are non-refundable and non-modifiable. No refunds will be issued for pre-paid deposits. This will be clearly indicated in the rate conditions.
If the reserved rate’s conditions allow:
Cancellations may be made via the website or mobile site under “View or cancel your reservation”;
Modifications must be made directly with the hotel, whose contact information appears in the reservation confirmation email.
If a stay is interrupted due to the customer, the entire agreed price remains due. No refunds will be issued for pre-paid stays.
Unless otherwise agreed, the room must be vacated by 12:00 p.m. on the day of departure. Failure to do so will result in the charge of an additional night.
All bookings are personal and cannot be transferred to a third party, whether free, for payment, or commercially.
For any complaint related to a hotel reservation, you may contact us at:
Hôtel Tilsitt
23 rue Brey
75017 Paris
